Refund Policy

Effective Date: 1 January 2026
Last Updated: 1 January 2026

Introduction
This Refund Policy explains the terms and conditions under which refunds may be requested, reviewed, approved, or declined in relation to payments made to Nurusalem through its website, platforms, applications, or authorized payment systems. This policy is intended to provide transparency regarding refund eligibility, processing, and limitations.

Scope
This Refund Policy applies to all payments made for services, applications, registrations, subscriptions, digital access, listings, memberships, or other paid offerings provided by Nurusalem, unless otherwise stated at the time of purchase.

General Refund Principle
Nurusalem provides digital services and processes that may involve administrative review, system access, verification, or operational resources commencing immediately after payment. As a result, refunds are not automatic and are subject to the conditions outlined in this policy.

Withdrawal and Refund Requests
Users may request a refund by submitting a formal withdrawal or refund request through the official contact or support channels listed on the Nurusalem website. Refund requests must clearly identify the transaction, payment reference, and reason for the request.

Refund Eligibility
Refund eligibility depends on factors including, but not limited to:

• The nature of the service or offering purchased
• The stage of processing or delivery at the time of the request
• Whether administrative, technical, or operational work has already commenced
• Whether access, benefits, or services have already been provided

Refunds, where approved, may be subject to deduction of administrative, processing, or service related fees.

Non Refundable Amounts
Certain amounts may be non refundable, including but not limited to:

• Administrative or processing fees
• Fees related to completed reviews, evaluations, or verifications
• Costs incurred for system access, documentation handling, or third party services
• Services that have already been fully delivered or consumed

Payment Processing and Refund Method
Approved refunds are processed using the original payment method where possible. Nurusalem does not store full payment card details and relies on third party payment processors to handle transactions and refunds.

Processing Times
Refund processing times may vary depending on the payment method, financial institution, payment processor, currency, and jurisdiction. Nurusalem is not responsible for delays caused by banks, payment providers, or external financial systems.

Currency and Exchange Considerations
Refunds are issued in the original transaction currency where feasible. Currency conversion rates, exchange differences, or transaction fees imposed by financial institutions are the responsibility of the payer and may affect the final refunded amount.

Fraud Prevention and Abuse
Refund requests may be denied where there is evidence of fraud, misuse, misrepresentation, chargeback abuse, or violation of platform policies. Nurusalem reserves the right to restrict access, suspend accounts, or take appropriate action in such cases.

Chargebacks and Disputes
Initiating a chargeback or payment dispute through a bank or payment provider without first contacting Nurusalem may result in delays, denial of refund eligibility, or account restrictions. Users are encouraged to contact Nurusalem directly to resolve refund related concerns.

Policy Changes
This Refund Policy may be updated from time to time. The version of the policy in effect at the time of payment will apply to that transaction. Updates will be published on the platform and take effect upon posting.

No Guarantee of Refund
Submission of a refund request does not guarantee approval. All refund decisions are made in accordance with this policy and are final.

Contact
Questions or requests regarding refunds must be submitted through the official contact or support channels listed on the Nurusalem website.